Q:  Where is Isle of Eden located?

A:  Isle of Eden is located in beautiful, sunny, Merritt Island, Florida.

Q:  How can I contact Isle of Eden:

A:  For general information about our products, please email us at
questions@isleofeden.com, and for order-specific information, please
contact us at Alexa@isleofeden.com.  Please include your order number (if
applicable) in the subject.

Q: What is TAT?

A:  TAT (turn around time) is the time it takes from placing your order to
shipping your order.  There is a link on the top of our home page for TAT,
and this is updated regularly.  An approximate time span is given, and
more specific information regarding what orders we are working on is
normally available there as well.  We estimate our TAT to the best of our
ability, but this may be affected by sales, new collections, or a sudden
influx of orders, so please understand that this is a general estimation
and not a guarantee.

Please keep in mind that each Isle of Eden product is made to order based
on the customer's specifications. Due to the custom nature of our product,
our turnaround time may be slightly longer than what you are used to for
"off the shelf" products, but we hope that the wait is worth it for our
fresh, fun and unique products.

Q:  Shipping - How much do you charge for US shipping?

A:  Shipping costs within the US is currently $8.95 per order.  We ship
all domestic orders by FedEx Home Delivery (for residences) or FedEx
Ground (for commercial addresses).  FedEx provides tracking information
for packages via email.  Signature delivery service is available by
request.  Otherwise, packages will normally be left at the destination
address.

Q:  Shipping - Do you ship internationally?

A:  We do ship internationally.  International orders will be shipped by
USPS flat-rate International boxes. $23.00 to Canada, and $37.00 anywhere
else. This is a flat-rate International box, and usually an entire order
will fit into these. If your order is larger than what will fit into these
boxes, we will contact you.  Please be aware before you order that you
will receive a separate invoice for shipping if more shipping is required.

International packages must be taken to the postal counter, where we fill
out customs forms. We try to go twice a week, but this can vary (sometimes
we are able to go 3 times a week, other times we can only go once a week).
International orders placed within our Express shop (48 hour ship times)
may take longer than 48 hours (2-4 days) to get mailed out, depending on
what day we travel to the postoffice to take International orders. Please
contact us if you have any concerns regarding International shipping.

Q:  What forms of payment do you accept?

A:  We accept Visa, MasterCard, and Paypal.  Please be aware if paying via
Paypal that you must wait for Paypal to redirect you back to our site for
your order to be processed.  If you have any difficulty paying via Paypal,
please contact us immediately via email and we will work with you to get
your order processed.

Q:  What is your refund policy?

A:  Here at Isle of Eden, we only offer fresh, custom-made products. All
orders are made to your specifications and because of this, we are unable
to offer refunds except in special cirumstances.

If you place an order and immediately need to cancel, please contact us
via pm or email at Alexa@isleofeden.com within 48 hours of placing your
order for a refund. Please include "REFUND REQUEST" and your order number
in the subject, and include the reason for the refund request in your
note. A refund will not be issued beyond 48 hours after placing your
order.

If you receive an incorrect item, please contact us via email with your
order number and all pertinent information. Incorrect items must be
returned in the condition in which they were received to Isle of Eden in
order to receive a refund.  Once the product is received, we will refund
the cost of the item and the shipping cost to return the item to us.

If an item is missing from your order, please contact us with the order
number and details, and we will reimburse you the cost of that item via
refund or voucher.


Q:  My scrubs are not the same colors as they are pictured on the website.
Did I receive the wrong item?

A:  Our scrubs are custom made and may arrive in different colors that
what is pictured on the website.  In order to speed things along, we don't
require our employees to adhere to color codes for products (nor do we
take customer color requests).  Therefore, while you will definitely get
the scents you order, our item colors can possibly vary.


Q: My item arrived in a different container than last time (or a different container than pictured on the website). Is this normal?

A:  "We strive to put our products in the same type of containers pictured on the website. However,sometimes the exact containers are unavailable and will therefore be substituted with another reasonable container of approximately the same weight as ordered. No refunds/substitutions will be given due to products arriving in different colors or containers than those shown online."

Q: Are your scrubs sold by weight or volume?

A: We sell our scrubs by weight. The scrubs are sold in jars that have a volume of 8oz, but the scrubs weigh more than 8oz, so we sell them by net. wt.


Q: Why do you sometimes ask customers to return products that the customer isn't happy with, in order to get a refund or exchange? Why do you need the product back?

A: We do sometimes ask that items be returned. We are aware that this can be an inconvenience and for this we do apologize. However, there are many reasons that we need the product returned. Sometimes it is because we need to return it to our supplier. Sometimes we need to show it to an employee who incorrectly made the item. We understand the inconvenience involved, but we are always striving to provide the best quality for our customers,therefore, sometimes this step is needed for quality control.
If we ask the customer to return a product that is incorrect due to our mistake, we always reimburse the customer for shipping that product back.

Q: Do you allow order cancellations?

A: We do allow orders to be canceled, if you cancel within 48 hours of making your order. There is a $5.00 cancellation fee.

Q: I placed an order, but I need to change a scent selection. Is this possible?

A: We are no longer able to make scent changes or additions to orders. This rule is necessary to help us streamline our operations and keep your shipments moving!